PC Paladins
20 Redbud
Jackson, TN 38301
Phone: 731.424.9009
Fax: 731.423.9376

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Online Tech Support

Now for your convenience we off online technical support. Using this program we can view and fully interact with your computer to repair your system. It is recommended for high speed internet users and is best if you contact us by telephone at 731.424.9009 to verify we are currently available for this service. This software opens a secure virtual network that allows you to connect to our qualified technicians. And because we can see exactly what error you are having it assists in resolving your issue faster and more directly.

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Connect to directly to Dawn no matter where she is. This feature is mainly for corporate clients and home users dealing directly with Dawn. Please contact her to cooridinate an appropriate time to have her service your computer.

AVG Anti-Virus


AVG's free anti-virus software runs quitely in the background of your computer and protects against viruses, spyware, and other unwanted intruders while using as few resources as possible to keep your computer running faster. It's a complete and comprehensive way to protect your computer from infection with Link Scanner technology that ensures every webpage you visit is safe before you even go there.


Malware Bytes


Malwarebytes Anti-Malware detects and removes malicious softwares known as malware. Malware is a relatively new kind of threat that many antivirus applications do not properly protect against. Malwarebytes can thoroughly remove even the most advanced malware. It includes a number of features that are designed to quickly detect, destroy, and prevent malware. Including a built in protection monitor that blocks malicious processes before they even start. It is best to run this software in additional with a full antivirus software, such as AVG.


Super AntiSpyware


Super Anti-Spyware is a free and powerful software that will detect and remove spyware, adware, malware, trojans, worms, and other malicious software. This is an excellent, no-cost and no-risk program that can assist in removing unwanted intruders. Super Anti-Spyware, like MalwareBytes Anti-Malware is a utility that needs to be used along with an Anti-Virus software.


Adobe Add-ons


Adobe offers a wide variety of internet browser add-ons including adobe reader, flash player, shockwave, and air. This line of software allows you to view PDF files, enjoy interactive website with rich content such as video graphics and animations, access 3D games and entertainment, view interactive product demonstrations, use online learning applications, and utilize the latest web features to your full advantage.


Java


Java is an internet browser add-on that allows you to play online games, access web-based chat rooms, use interactive website applications, and view images in 3D. Ensuring that your java software is up to date will allow you to utilize java-based applets to their fullest potential. Get the latest Java Software and explore how Java technology provides a better digital experience.


Internet Explorer 7


Microsoft’s free web browser, Internet Explorer 7 provides navigation through tabbed browsing that lets you veiw multiple sites in a single window, safer browsing with phishing protection, web search right from the toolbar, advanced printing with convenient fit-to-page capability, improved security to help keep malware and spyware off your computer, allows you to veiw and subscribe to RSS Feeds and stay update on matters that are important to you, and much more.

 
Frequently Asked Questions:





How can I contact PC Paladins?
You can reach us locally by telephone at 731.424.9009 or toll free at 888.763.8289 Please send faxes to 731.423.9376 or feel free to email us.
Dawn Mooney – dawn@pcpaladins.com
Nicole Mooney – nicole@pcpaladins.com
Elaine Mooney – elaine@pcpaladins.com

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How qualified are PC Paladins technicians?
With over 65 years of combined experience, our staff of experienced technicians is competent in many aspects of computer repair. Each offers individual specialties to best suit you and your company’s needs and provide quality service you can depend on.

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Does PC Paladins support products not purchased from your store?
We can service most hardware and software not purchased with us. Regardless of where you may have made your purchase, if you’re looking for a solution, we can be of service to you.

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I need to bring my computer in for service, what should I bring
Just the tower or desktop. If you are experiencing problems with any auxiliary items, such as a printer or digital camera we recommend that you bring in the problem item and any power or connection cables it may have.

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Can I get the cables back the way they are when I bring the computer home?
We recommend that you label each cable and where it is plugged into your computer. Masking tape makes an easy label, use numbers or letters to correspond with each connection.

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I can't or don't want to bring in my computer, do you make house call?
Please contact us at 731.424.9009 to schedule an onsite call or use our online technical support option. Quite often we can fix the system over the internet or at your home or office. If we are unable to repair the system on location we will bring the computer to the store for servicing and then return the system for you.

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Can PC Paladins fix my computer over the internet?
Yes, we can. Using a virtual network program we can view, interact, and most often repair you computer directly over the internet. This service is only recommended for high speed internet users and you must contact us by telephone at 731.424.9009 to verify we are currently available to assist you.

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Is the online tech support safe?
The software connects over a secure virtual network and does not leave your system open for intruders. And because you must invite us to connect to your computer there is no way for us or anyone else to access your computer through this program without your explicit permission. You have complete control over the connection and are able to end the session at any time.

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Is online tech support a free service?
Unfortunately we cannot offer this service for free. There is $25 charge for our technicians to connect to your computer and a $50 for each additional hour spent repairing the system. This payment is accepted over the telephone and required at the time services are rendered. If you have any questions about billing please feel free to contact us at 731.424.9009

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How long will it take to repair the computer I brought in?
It can range anywhere from twenty minutes to two weeks for any special ordered items to come in. On average it takes our technicians two to three days to repair most computers, however this question can only be answered after diagnosing the problem as the time it takes to repair a system depends greatly on what is wrong with it.

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Is my computer worth repairing?
It really depends on the age or your system, the condition of the hardware, and the sort of problems you are experiencing. If the machine is over three years old and is suffering a major hardware issue, it is more than likely that your money would be better spent on purchasing a new computer. Our professional technicians will be more than happy to give your system an evaluation and help you make an educated decision.

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How much will it cost to have my computer repaired?
The cost can vary greatly depending on what needs to be done to fix your computer. You can bring your system in and pay a flat diagnostic charge of $25 to receive an estimate on how much it will cost to repair your machine.

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I've lost my data, is there anyway to recover it?
We cannot guarantee complete data recovery, but there is a possibility it can be retrieved. Please bring your system into the store immediately for evaluation.

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I think I have a virus what should I do?
If you currently do not have antivirus software, we currently recommend AVG, MalwareBytes, and Super Anti-Spyware. You can download the free versions of these softwares by clicking on the links to your left. If after updating and running a thorough scan you are still experiencing problems or if your computer is not functioning well enough to install this software we advise you to bring the machine in for servicing as soon as possible.

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My computer is running very slowly, what should I do?
If you suspect it is running slowly due to a virus infection we suggest you run a thorough scan using AVG along with MalwareBytes and Super Anti-Spyware to verify that is not the cause of your problem. If this is not the solution, you may want to run Disk Defragmenter (Start > All Programs > Accessories > System Tools > Disk Defragmenter) or try removing any newly installed software or hardware, if after these steps your system is still running inefficiently please bring it in for refined adjustments.

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How do I know if I need to purchase a new computer?
If you are dissatisfied with your computers performance and it is over three years old it may be a good time for you to upgrade to new machine. If it is suffering from major hardware failures and the cost of repairs is comparable to the price of a new computer we recommend you purchase a new system that is capable of handling the latest technology.

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What kind of computer do I need?
It is very difficult to endorse any particular brand name computer as the best for you since personal needs and preferences differ very much from individual to individual. We suggest looking at online reviews of computers you may be interested in purchasing. A good resource for desktop PCs and laptops is PC MAG and although the reviews on this website do not necessarily reflect our opinions, it is a good source of information. Perhaps talking to friends and co-workers who are knowledgeable in computers will give you a better understanding of what system requirements are best suited for your lifestyle and we are always available to answer any questions and offer our consultation..

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Is it cheaper to upgrade?
Often it can be, if the upgrade is minor and will resolve your problem or improve the functionality of your computer it can be a less expensive solution to purchasing a new machine. If you believe an upgrade is the best option for you we recommend you bring your computer in and let us install your new hardware or software for you to ensure it is working properly and is in fact the best decision.

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